Shipping Policy
Order Processing
All orders are processed and dispatched within 1–2 business days (Monday–Friday, excluding holidays) after your order is placed. You will receive a confirmation email with tracking information once your order has shipped.
Please note that orders placed on weekends or public holidays will be processed on the next business day. During high-volume periods such as sales, product launches, or holidays, processing may take slightly longer.
Shipping Times
Once dispatched, estimated delivery times are as follows:
- International Shipping: 7–12 business days
Delivery times are estimates and begin from the date of dispatch, not the order date. While we work hard to meet these timeframes, delivery may occasionally be affected by factors outside our control, including customs processing, local postal delays, weather, or peak-season demand.
Shipping Rates
Shipping costs are calculated at checkout based on your location and are displayed before you complete your purchase. Any promotional free-shipping offers will be applied automatically when eligible.
Order Tracking
As soon as your order ships, you'll receive an email containing a tracking number and a link to track your package. Please allow up to 48 hours for tracking information to update after dispatch. If you haven't received tracking details within 3 business days, please contact us.
Customs, Duties & Taxes
For international orders, your package may be subject to import duties, taxes, or customs fees charged by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost. We recommend checking with your local customs office for more information before ordering.
Delayed or Lost Packages
If your order has not arrived within the estimated delivery window, please contact us so we can help investigate. We ask that you allow a few extra business days beyond the estimate before reaching out, as delays can occur during transit and customs clearance.
In the rare event that a package is confirmed lost in transit, we will work with you to resolve the issue with a replacement or refund.
Incorrect Shipping Information
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately and we'll do our best to update it before the order is dispatched.
Contact Us
If you have any questions about your order or our shipping policy, please reach out to us at support.everfold@gmail.com and our team will be happy to help.